4 hours

none

To introduce the learner to the theories of motivation and stress management as they pertain to organizational behavior

After this course the student should be able to:
1. outline the early approaches to job design
2. explain the job characteristics model
3. discuss the social information processing model
4. define and explain goal setting theory
5. explain management by objectives
6. outline ways to combat unethical business practices
7. develop a performance appraisal system
8. distribute merit pay equitably
9. describe the nature of stress
10. discuss the consequences of stress
11. explain the sources of stress

3 hours

none

To discuss communication and conflict in the workplace

After this course the student should be able to:
1. explain the functions of communication
2. describe the communication process
3. explain the barriers to effective communication
4. distinguish between different learning styles
5. communicate within each style
6. respond effectively
7. read and use non-verbal cues
8. discuss the sources of organizational conflict