Client

Major High-Tech Firm

Service

Create efficiencies within the Telecom Division.

The Project

This high-tech needed to evaluate the current trouble ticket reporting process to determine potential improvement options.

Solution

The SIS Team worked with firm to change the entire process to a three phase reporting process, down from a seven-phase process.

Results

This allowed for a much more effective problem reporting process that was put into effect by pulling directly from a database versus the manual multiple filling out of an incident report. It increased productivity and allowed for more time to address other tasks.

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